Paul H. and 25,000+ others love our trousers
Oka Trek Shoulder Pack
£25.99
For the storage and utility of a backpack with the compact convenience of a shoulder bag, the Oka Trek Shoulder... Read more
Paul H. and 25,000+ others love our trousers
£25.99
For the storage and utility of a backpack with the compact convenience of a shoulder bag, the Oka Trek Shoulder... Read more
We currently only ship to the United Kingdom.
The standard shipping fee is £4.99, if customer order over £100, he will get the free shipping.
We typically ship products within 1-2 business days from when you place your order.
At Falour UK, we strive for complete customer satisfaction. If you're not entirely happy with your purchase, we offer a 30-day return policy.
To start a return, you can contact us at support@falour.co.uk. Upon approval of your return, a shipping label and instructions will be provided stipulating where to return the package. When you are willing to return the product, you are asked to follow these terms:
Once we receive your returned product, you'll promptly receive a status update. Our team will then assess the product's eligibility for a refund. (Refunds are usually returned within 1-3 business days)
We would like to convey that the refund amount you receive will not include any shipping charges, and you will be solely responsible for all the shipping costs.
It means that while you are receiving a refund, you will receive the amount of the product with the exclusion of all shipping charges.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this, and you still have not received your refund yet, please contact us at support@falour.co.uk
We only exchange products that are damaged, wrong product, wrong size, or defective. If you need to exchange an item please contact us atsupport@falour.co.uk.
If you receive a damaged or defective item, please contact us immediately for a replacement or full refund.
If the product has not been received for more than 30 days, please contact our support team:support@falour.co.uk, we will give you a full refund (sometimes due to the epidemic, the delivery time will be extended), or return your order 10% of the amount as compensation.
Please contact us with any questions you have about our return and exchange policies. We are more than happy to assist you.